Quick opinions please

[Overkill]

Yes, you could talk to your favorite waitress, or the manager or owner, but why not go straight to the actual waitress? She probably has no clue that it's rude, and without feedback she will remain ' in the dark.' There is a small chance she will appreciate your candor or take your feedback to heart, but a bigger reason is that you may feel better going straight to her. You could say something like, "It surprised me when you were on the phone while serving me. Overall, I think people appreciate a server's undivided attention."

[ZeeBabar]

Yes, you could talk to your favorite waitress, or the manager or owner, but why not go straight to the actual waitress? She probably has no clue that it's rude, and without feedback she will remain ' in the dark.' There is a small chance she will appreciate your candor or take your feedback to heart, but a bigger reason is that you may feel better going straight to her. You could say something like, "It surprised me when you were on the phone while serving me. Overall, I think people appreciate a server's undivided attention."

I agree. Maybe she would tell you that her Mom is in the hospital or her son's school called and you just might feel bad for judging her based on one episode. Exploring and then giving constructive criticism is the way to go. Course, if you are one of those AP's who are miserable as a result of the profession they chose, you dont tip that waitress.