Originally Posted by
Three
Yep. The AC model proved when games open that are as close or closer to the current clients home the quickest way to drive away your customer base is to make your offerings worse. It is a recipe for disaster as has been repeatedly proven. Keeping your games competitive or making them better than the new competition is the way to keep or increase your client base rather than have it steadily dwindle over the next few decades. But the casinos listen to bean counters that say you will make this much more per hour. What the bean counters fail to say is you will make this much more per hour ON THE PEOPLE THAT SHOW UP. If fewer people show up you will lose money. And of some of the ones that continue to show up they lose all they are willing to lose already so making them lose it faster isn't likely to keep their loyalty. So the actual results, as shown repeatedly by real world results, is making the games worse when you have new competition showing up in the form of new casinos will results in a massive reduction of profits that gets worse over time and once the patrons start visiting these more convenient casinos with the same or better games they pretty much are impossible to lure back to being loyal patrons.
Any business executive that knows his stuff while tell you rule #1 is to keep or increase a loyal customer base. Anything that threatens that should not be done. It is far easier to keep your customer base than to lose customers and have to figure out a way to replace them. Increasing your customer base can be very difficult for some industries especially when more and more competition are available for customers to choose from. And increasing the customer base is usually expensive unless what you offer is so good you clients bring in more clients for you.
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