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Information that floors are able to view varies from casino to casino. For most of the big casinos I have worked for they were very limited to basically name, address, birth date, possibly credit limits and maybe designated hosts. But there were also notes to input. So, if there was any suspicious activity it could be passed along to other floor. And not only that, but it would pop up right after the player card was swiped. Most of the important information would be limited to managers or above. These days, floors are really just an upgraded dealer (if that). They're strictly used to rate player's average bets, win/loss's, provide customer service, and maintain the trays. People that actually know anything about AP are generally managers or above and even those sometimes don't quite grasp the whole concept correctly. I have actually played in some of the smaller mom and pop shops near me and a few of the dealers are the only people that know what I'm up to. That's one thing to point out, that tipping in the right situations can really help prolong your visits... Back to the question... IMO the most important information that can be available to casino employees, is win/loss... The easiest thing to give me a hint if someone was even slightly an AP was to check their win/loss history and compare it to their time played. If someone had beat me for a prolonged period, chances are they have an advantage, and now I should take a closer look. But sometimes floors don't have access to that information. If they do, it will generally be on a black and green computer screen. Again, most of that is limited to managers. One thing to point out... Most floor aren't very good at counting and doing their jobs at the same time.
I'm going to break down procedure wise how people get backed off or 86'd in my experiences. (This will probably pertain to 80-90% of cases)
1. The dealer will call "cheques play" to notify their floor of a jump in units. (if they are doing their job)
2. The floor will come take a quick peek. If they know anything about AP they might stay a while. And if they drop everything else just to watch you they are probably on to you.
3. If the floor feels like anything may be going on surveillance will then be called.
4. Surveillance will perform an evaluation of their own. (Note: most surveillance personnel are ex-security or investigators. They have very limited table games experience)
5. Now here's the kicker... Surveillance will notify the manger or possibly the director of table games and they will let you play longer. WHAT??? you may ask. If they truly understand how BJ works they will know not to base this small sample (just like we all know, hopefully) of play on a decision that could very well be a huge mistake in the long run. Someone once told me that if I were to teach 100,000 people how to count only 1 would truly become a successful AP. So, you may be able to continue to play for a prolonged period so that management can perform further evaluations. If management knee-jerk reacts and gives you the tap after a short sample, they really don't understand the games that they are offering.
Most times people get the tap a dealer or floor will set off a chain of events.
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Originally Posted by Freightman
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