I’ve seen several things done by casinos so far this year that makes me wonder how on earth they are still in business.

1. Played in a store whose shuffle policy was to remove the deck from the ASM, and then hand shuffle it.

2. Witnessed a dealer who takes his job way too seriously literally slap players’ hands for touching chips or holding the cards with both hands.

3. Witnessed a dealer error on a player double down hand of ten. Player doubled, dealer didn’t notice and passed the hand by, dealt the next player the ace. Pit ruled the card would be burned. Player drew a six instead and lost.

It amazes me how quickly casinos forget they are supposed to be in the customer service industry.