Sharky, what about these hypothetical examples? Even Zender agrees that slowing the game down (which means slower dealers and worse pen) can generate more revenue by getting people to play longer and makes them more likely to return.
I really liked this statement from mofungoo: “It’s not always about hands per hour, customer retention is also important.”
Even before I found out Zender thought this way, I knew this was the case from spending 20 years in various casinos. Generating more revenue and profits is much more complicated than deep pen and hiring fast dealers. Casinos are in the entertainment industry. They want to make the casino experience pleasant so people return. Their goal is not to take people’s money as fast as possible. That’s how APs think if they would run casinos. Thus, these casinos probably wouldn’t be very profitable. I know casinos that have taken out their automatic shuffling machines since they found the customer liked the break while the dealer shuffled.
I like playing blackjack and winning money from the casinos. This doesn’t mean I hate casinos or think everybody that works in a casino is stupid. Yes, there are bad and stupid casino managers, but I think that’s true with all industries. One industry doesn’t have them all.
I hope mofungoo doesn’t get blacklisted too because he doesn’t believe all of the APs mainstream tenants.
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