What decisions are floor people allowed to make when a dealer makes a mistake?

[phantom]

Do floor people have the option to make just about any decision to straighten out a problem at a table or does the gambling commission have rules for just about every conceivable problem?

Last time I played there were 2 players and the first player got a blackjack and the dealer paid him. I was sitting on 3rd base and holding my 2 cards and the dealer took all the rest of the cards and started to shuffle. I was going to double a 9 against a 6. The floor person said to just shuffle the cards. It didn't seem fair to me and I was wondering if they can pretty much make any decision they want.

[Three]

Each jurisdiction has its own regulations that the casino is to follow in any situation. There is no ability for the casino to give you less but many casinos routinely give you more. You should know the misdeal procedures for every jurisdiction you play. I have had suits make calls they believe are at their discretion. If it hurts you the pit boss or table games manager will know the regs (or at least should). Usually they accomadate you just not to appear to be cheating their patrons. I am not sure what the regs are for your jurisdiction but almost anywhere would offer you the option of playing your hand or taking your bet back. If you wanted to play your hand they would back up the cards from the discard tray and play the hand. Some places may not even take your money if you lose. That is actually such an odd case I can't remember the regs in the jurisdictions I play. So much for my own advice. LOL

The closest I ad seen to this is when I insured the dealers tip I bet on my 2 spots along with my bets one of which was BJ. The dealer had BJ and had to pay my insurance bets. I told the dealer to drop everything including the pushed BJ tip and I would reload the tips for the next hand. The dealer scooped all the cards after dropping the tips without taking anyones bets. Thankfully nobody said anything. It was really weird there wasn't even the knowing glances between anyone that usually happens after such errors. It was eitherthe best poker face a table ever put on or nobody else even noticed. I would act like I know and have them call my bluff by producing the regs or let me play my hand. Some places would just pay you. The regs rarely if ever allow the casino to benefit from its own mistake.

[phantom]

The dealer had already taken her unused cards and stuck them in the middle of the discard tray. They always do that on the last hand. There was no way to back the cards up.

[Three]

I doubt a jurisdiction will make them pay you. They may choose to pay you. Anything other than what happened would probably be an unexpected bonus. You can never be sure until you read the regs though.

[Three]

I doubt a jurisdiction will make them pay you. They may choose to pay you. Anything other than what happened would probably be an unexpected bonus. You can never be sure until you read the regs though. If the count was good you might petition for another round. I wouldn't get my hopes up.

[MJGolf]

I agree with KJ; it depends upon the location or casino, too. I think they all have their own policies but most are pretty similar. Had one this weekend where the dealer scooped up one players bet on a push. There was a lot of distraction because the player next to him had hit the side bet/Royal Match for 30x the maximum bet. So everyone was "he hawing" and being boisterous. The player had a 20 which pushed with dealer's 20. The cards were in the discard tray and when the pit boss had the dealer try to back them out per hands, for some reason they didn't match the past hands played. Instead of calling surveillance, he just relied upon the statements of the players at the table that the player indeed had a 20. Since it was a push, that seemed a lot more economical (as to time) than calling surveillance to see if the hand was an actual 20.

I find that a lot of it depends upon how friendly or "non-aggressive" attitudes are toward dealer/pit. I have seen the bosses nix the entire table; give players a choice as to whether they want the next card; give them a choice of discarding or playing their hand. I don't think there is any policy etched in granite anywhere 100% of the time.

[Three]

There are regs and usually what you get is more generous than the casino enforcement regs. If they are not at least as generous as the regs then the casino can be fined a huge fine. If they are chincy toward you it can be a sign of heat. You know a big betting loser will get every benefit.