a 'different' dealer mistake

[KJ]

I was playing a place downtown last week, a notoriously "sweaty" place, lol, when something kind of odd happened. The guy at third base had drawn 4 card and seemed to be struggling adding up his hand, so the dealer helped him by announcing 16. The guy signaled hit took a card (I think an 8) and busted. As the dealer was picking up the cards, he said oh, you had 17, which he did. The guy was furious and wanted his money back. The pit lady said no. She said it was his responsibility to know what he had. Turns out the 8 would have busted the dealer, but instead he drew I think a 20 which beat my hand. I then complained, hoping they would call it a dead hand, but to no avail.

Now, I agree it is the responsibility of the player to know what he/she has, but any situation like this or even similar, they usually resolve it on a more player-friendly basis that this. Seemed like 'blondie' was just being a b**ch.

[Ouchez]

KJ,

As a bizznesz owner you really have to be careful about precedents, I really can't blame them. You also drew attention to yourself which may not have been a good choice,,.......

Now, on the Rez. where they are soverign and do not have to worry about precedents, I believe they may have ruled in the players favor, but in a state regulated,,dangerous for the bizznesz.

I like dealers that call out the hands, things go much faster that way,

Ouchez

[21forme]

While they acted correctly by law (it is written that the player IS responsible for adding up the cards) many places would call that a dead hand to make them seem like good guys and create good will. We all know some casinos couldn't care less about good will and repeat business.

[muffdiver]

KJ,

As a bizznesz owner you really have to be careful about precedents, I really can't blame them. You also drew attention to yourself which may not have been a good choice,,.......

Now, on the Rez. where they are soverign and do not have to worry about precedents, I believe they may have ruled in the players favor, but in a state regulated,,dangerous for the bizznesz.

I like dealers that call out the hands, things go much faster that way,

Ouchez

It would be the exact opposite in my neck of the woods where the rez has no clue what the words "customer service" mean.

[Three]

As the dealer was picking up the cards, he said oh, you had 17, which he did. The guy was furious and wanted his money back. The pit lady said no.

When that happened to me the dealer called over the Floor and I got my bet back. I agree that they are usually more customer friendly. Being irate as a first course of action is usually not the best way to get a favorable ruling.

[Ouchez]

It would be the exact opposite in my neck of the woods where the rez has no clue what the words "customer service" mean.

They are just pisse# you are winning so much money from them, and dominating the BJ tourneys.

Ouchez

[muffdiver]

They are just pisse# you are winning so much money from them, and dominating the BJ tourneys.

Ouchez

Thanks. I've had some recent tourney success but haven't been dominating by any measure. Regular "open play" has been only slightly over break even for the last several months for me.

[DM21]

I had a similar instance but it was with the dealer's hand. The dealer had a 5 card hand with the 5th card being a five. He announced 21 and proceeded to clear all of my spits and doubles since I didn't have a 21 with 4 or 5 hands. I counted the cards up and he had 22. I stopped him and showed him the mistake so he called over the PB. The PB said take away the 5 so he had 17. I told the PB if I accidently hit a 17 they would take my bet so it seems a bit unfair. In the end I was even for the round with the dealer having 17. He almost got 4 or 5 max bets from me so I was a little heated. On top of that they shuffled up a good count with several hands to go.

DM

[DSchles]

Your argument was a poor one. You have no requirement to stand on 17. The dealer does. The dealer's hitting 17 is against the rules of the game. Not so for the player. Every day, thousands of time around the world, players do infinitely more stupid things than hit hard 17.

Don

[metronome]

So the house response was correct? I assume they killed the whole round and pushed back all bets, and dealt a new round?

[DM21]

I didn't say I was correct but I had to try. A lot of times they will break procedure to make the player happy, just not in this case.

DM

Your argument was a poor one. You have no requirement to stand on 17. The dealer does. The dealer's hitting 17 is against the rules of the game. Not so for the player. Every day, thousands of time around the world, players do infinitely more stupid things than hit hard 17.

Don

[Blitzkrieg]

Seems like a classic player/dealer mistake. They both made a counting mistake. Weeks ago when I was on the table I seen a dealer throw a card off the table on purpose. His deal seemed quite professional and I didn't buy that it was an honest mistake, it seemed obvious to me. At this other casino I thought I may have been playing with 2 schills working for the house. From my quick cash in to leaving the table. They both show up at the start of a new shoe, both playing incorrect basic strategy on obvious hands as whether to hit or stand, both stop playing and leave as I am coloring up before the shoe has been completely dealt out (when I finished they finished playing), both not speaking or saying a word, both look like degenerate gamblers/mopes who are burned out from the game. Weird. Would the house resort to such a low-ball tactic?