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Thread: pr and goodwill after a substantial loss

  1. #1


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    pr and goodwill after a substantial loss

    I experienced a substantial loss the other day
    at my favorite casino -- over $5,000 which was about
    20 of my max bets, certainly not too excessive, about
    what could be expected for the hours I put in.

    I felt a pain in my stomach which I admitted to
    the dealer. then I went on to tell the dealer and the
    pit boss heard me, that I was not angry at them
    and that I was not pissed off or anything. I told them
    that I was happy about the casino and the service.

    I was a nice guy after losing, unlike typical player who
    gets pissed and then walks away angry and even insults
    the dealer etc.

    the dealers seemed to appreciate this. I took the attitude
    that the casino never begrudged me when I won, they always
    wished me good luck and gave me good comps. thus I reciprocated
    when they won.

    the personnel have always been very nice to me.
    I can't help feeling that they are saints and angels.
    this experience here is unique for all of my playing
    blackjack in various venues especially las vegas.

    anyway I ask here and I am concerned if I went too
    far with my nice guy reaction to this loss. I thought I was
    creating goodwill with the pit. but I may have stretched
    the envelope too far.

    I am asking for reactions and advice if I did anything
    to hurt my game or if indeed I improved my relationship
    with this unusual and very accommodating casino.
    '
    please advise.

  2. #2
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    Maybe a little too much gushing in telling them that you are not pissed and that you're happy about the casino and service, but, on the whole, I agree with you. If I take a big loss at a casino where I am known, I just say in a nice way, something like, "You really beat up on me today."

  3. #3
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    Never be a sore loser. Easy come, easy go attitude is best. Win some, lose some. Maybe I will get it back next time.

  4. #4
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    Was the pain in your stomach caused from the loss of bankroll? You almost make it seem as if you wanted a shoulder to cry on as you explained yourself to the dealer, I can only hope that this took place after you lost your bankroll, so as to not take you out of your game plan. The casino is not your friend, the only relationship they want is with your wallet. Your only going to get rewarded with comps, don't expect to form a personal relationship with a vampire.

  5. #5


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    Quote Originally Posted by Blitzkrieg View Post
    Was the pain in your stomach caused from the loss of bankroll? You almost make it seem as if you wanted a shoulder to cry on as you explained yourself to the dealer, I can only hope that this took place after you lost your bankroll, so as to not take you out of your game plan. The casino is not your friend, the only relationship they want is with your wallet. Your only going to get rewarded with comps, don't expect to form a personal relationship with a vampire.
    yes, it took place after I lost the $5,000 plus. yes, the stomach pain was due to the loss.
    it would have been difficult for me to just get up and walk away after the loss
    without saying anything or pulling myself together. I needed to sit there and
    pull myself together for my own mental health.

    this casino poses a major dilemma for me. maybe they are very
    good actors but they seem very convincing being sympathetic
    to the players. I have never seen anything like it in 20 some
    years of playing blackjack.
    no heat here, so far.
    I understand this casino is maybe the most profitable
    by some measures in the country.
    tremendous business and they seem to not pay
    attention when a player wins.
    I don't want to "Kill the goose that lays
    the golden egg."
    I really don't know what to do or how to
    react to them.
    the pr and goodwill I describe is my effort
    to set things on a positive footing with this
    casino.
    maybe I should just have said "thank
    you" and walked away, I really don't
    know.

  6. #6
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    Is this casino a stand alone location? Are you located in southern california?

  7. #7
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    If losing that amount is affecting your body physically and mentally in a negative way then walking away from the table may not have been a bad idea. Only you know how you played your bankroll for the trip. There is no reason to sit and sulk at the table, the pit knows you lost and they will make you think that they feel sympathetic for your loss but all they are worried about is when their shift ends and the comps are en route to bring you back. Maybe you should consider finding a level of betting that isn't going to have a negative impact on your physical and mental well-being if you do lose.
    Last edited by Blitzkrieg; 04-10-2014 at 01:09 PM.

  8. #8
    Senior Member mrw464's Avatar
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    It's a gutpunch, and the most difficult part of APing. It's no surprise BJA has a whole section on it if I recall correctly. You were fine. Just evaluate if for mental/bankroll purposes whether or not it's a problem.

  9. #9


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    Quote Originally Posted by Blitzkrieg View Post
    If losing that amount is affecting your body physically and mentally in a negative way then walking away from the table may not have been a bad idea. Only you know how you played your bankroll for the trip. There is no reason to sit and sulk at the table, the pit knows you lost and they will make you think that they feel sympathetic for your loss but all they are worried about is when their shift ends and the comps are en route to bring you back. Maybe you should consider finding a level of betting that isn't going to have a negative impact on your physical and mental well-being if you do lose.
    the issue is that my br is not replenishable as I am
    on social security and I am retired and handicapped
    as I have limited mobility. I do some volunteer work
    which does not pay well. so if I lose my br then I can't play
    bj.
    so yes I do worry that I will lose my br.
    on the other hand I want the comps so I
    need to keep my bets high enough for the
    comps.
    bj or maybe poker seem to be the only
    possibilities for me to supplement my income.
    I do play no limit holdem with small blinds
    and I read poker books.
    so truly I do feel bad when I lose
    even a small amount but the passage
    of time gives some relief.
    at the same time, I do believe I can
    beat the dd game at my favorite casino
    I speak so highly of.
    it seems that 6d is out of the question
    for me, it requires backcounting that I
    cannot do.
    my br dropped from $29,000 to about
    $23,000 plus and that is that.
    I think I can still bet a spread of
    $25 to two hands at $150 or $200 and
    take my chances on the dd.
    the simulations seem to support this
    spread and game.
    please advise....

  10. #10


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    If the casino game is so good ,maybe a 1-6 spread is enough to win with a count that is more suited for the situation. You have a more specific scenario.I would personally keep adding any win to my bank until it reached at least 60k . Maybe then I would use 10%-20% of my ev. p.s. No casino in the world would allow you to continue to win and not react . Eventually the red carpet will be roll up.
    Last edited by stopgambling; 04-10-2014 at 04:57 PM.

  11. #11
    Senior Member mrw464's Avatar
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    You should switch to a count that is more suited to pitch game play, such as Omega II, or Hiopt2, or Zen, since you are focused pretty intensely on double deck. You obviously have the time to dedicate to practice. Some of this is a bit philosophical - you obviously enjoy casinos and gambling, so even if you lose your BR, as long as you don't jeopardize yourself, at least you spent it doing something you enjoy with the bit of life you have left.

  12. #12


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    You mentioned you're disabled. Are you in or can you get away with using a wheelchair? That can have some advantages as far as AP play.

  13. #13


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    Quote Originally Posted by Pokerplayer View Post
    You mentioned you're disabled. Are you in or can you get away with using a wheelchair? That can have some advantages as far as AP play.
    yes, the casinos are accommodating to me as I am in a wheelchair.

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