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Thread: Refusal to cash out

  1. #1


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    Refusal to cash out

    I thought the great Bob Nersesian solved this problem for us with the state court ruling that casinos had to cash you out if you were a patron of their casino. Well, I was cashing out chips at a casino in Vegas and they asked me to remove my mask for a second for security to be able to identify me. Now I wasn't APing here so I thought it would be a good time to refuse and see if I could get away with it so I could know for certain when I really would prefer to conceal my identity. When I refused the cashier lady went and got a supervisor who informed me that it was the casinos policy to refuse to cash out chips if someone didn't pull their mask down at the cage. I told her about the Nevada state court ruling that she had to cash me out if I was a patron of her casino and she told me if I refused again they wouldn't cash me out. Threatening to call gaming didn't help and she walked away.

    I went ahead and called gaming and talked to an agent there who basically said casinos are allowed to have this policy for age verification to cash me out even though they ID'd me at the roulette table about 15 minutes prior. This doesn't sound right to me. Their policy directly contradicts the state's guidance on mandatory mask wearing by having you remove it. This policy contradicts Bob Nersesian's ruling where you don't need to give ID to cash out (the agent gave age verification as the reason why this is allowed). Is there a way to actually push back against this when you need to or do we need to comply and give the cage a mugshot to cash out?

  2. #2
    Senior Member bigplayer's Avatar
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    They have to ask you to lower your mask so they'll know if your a patron. Lower your mask and quit worrying about it or if you think you might be already compromised walk with your chips and cash them a few days later on a different shift (or cash an amount below and color type below that which might generate scrutiny). Casinos having to cash your chips is always reliant on you complying with their policies. The case vs the Hard Rock was with a player who did ID himself and had an extensive play history there and they told him they wouldn't cash him out anyway.

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    Quote Originally Posted by bigplayer View Post
    They have to ask you to lower your mask so they'll know if your a patron. Lower your mask and quit worrying about it or if you think you might be already compromised walk with your chips and cash them a few days later on a different shift (or cash an amount below and color type below that which might generate scrutiny). Casinos having to cash your chips is always reliant on you complying with their policies. The case vs the Hard Rock was with a player who did ID himself and had an extensive play history there and they told him they wouldn't cash him out anyway.

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    Who won the case vs the Hard Rock? It would help similar cases when writing the legal brief.

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  5. #5


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    Just walking into an establishment, whether I purchase anything or not, makes me a "patron."

    The NGC was wrong to begin with and the appropriate outcome ensued.

    I think casinos are getting paranoid about money laundering issues and these are the results we're getting from them. This probably won't be the last time something like this happens.
    Last edited by ShipTheCookies; 12-21-2020 at 08:53 AM.

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    Casinos are forced to be paranoid about money laundering by government agencies.

  7. #7
    Senior Member bigplayer's Avatar
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    Casinos use this "fear" to their benefit.

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