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Thread: Vegas casino sent me an offer for comp room nights, then 86ed me when I got there.

  1. #1


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    Vegas casino sent me an offer for comp room nights, then 86ed me when I got there.

    I was backed off not 86ed from BJ at a Vegas casino for advantage play and later they sent me an offer in the mail for 3 free comp room nights and some free food vouchers. I booked the reservation, when I got there to check in they told me the marketing people made a mistake, they would not honor the comp and I was not welcome there. They were gonna 86 me instead. I was kicked out in the burning sun, with heavy bags and no place to stay after travelling hundreds of miles across the country to get there.
    I booked the trip based on the offer and it ended up costing me quite a bit of money. Travel costs, getting a new room, etc.
    The casinos shouldn't be able to lure people out here and do this to them.
    I called both gaming and Bob N and they said it was a grey area, and depends on the situation. I could have a civil case. Bob said the case was too small for him.
    Has anyone here had this happen and know of any good gaming attorneys to contact?
    Would it even be worth it?
    Even if it's a small case I feel like I need to do something so casinos don't keep doing this to people
    Thanks

  2. #2
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    Quote Originally Posted by jimsmith View Post
    Has anyone here had this happen and know of any good gaming attorneys to contact?
    Never had it happen to me but it is common enough that I would be prepared for it if it happened.
    Quote Originally Posted by jimsmith View Post
    Would it even be worth it?
    Probably not.
    Quote Originally Posted by jimsmith View Post
    Even if it's a small case I feel like I need to do something so casinos don't keep doing this to people
    Thanks
    They have been doing this for years. Now you know. Marketing and gaming don't communicate well. They may have simply wanted to trespass you if you got away without a trespass originally.
    Last edited by Three; 10-05-2018 at 04:04 PM.

  3. #3


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    I had something like that happen several years ago, but I didn't get to the point where I showed up.

    They sent me an offer for a suite and significant free play. This was after a machine play. I booked the room, bought plane tickets, then got a call about a week before the trip telling me they reviewed my recent play and it wasn't adequate to support the offer. I escalated it up the player services chain (spoke with a VP) and told him I was going public with my story (internet and newspapers) saying how they don't honor their offers, and how bad it would look for them, not honoring their word. This was at a time when the chain's bankruptcy was in the news.

    What I got was my already booked airfare refunded. I was booked on SW, so just cancelled my flight and used the credit at a later time, so had an advantage play, after all :-)

    In my opinion, you should try something similar. It's not going to be cost effective to hire an atty, and there's probably fine print somewhere that says they have the right to cancel any offers.

  4. #4


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    Walking the tightrope between comps and AP play is tough. We live and learn by it.

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    Casinos have the right to cancel a comp offer at any and for no reason. Do not waste your time and energy.

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    Okay, probably the best you can do is disclose to all what an asshole this casino is by disclosing its name so all who visit this site will know what low life they are.

  7. #7
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    Quote Originally Posted by Midwest Player View Post
    Okay, probably the best you can do is disclose to all what an asshole this casino is by disclosing its name so all who visit this site will know what low life they are.
    If they didn't enter his info in a network, this is a good way to make sure they do if they can identify him as the squeaky wheel.

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    There is one major casino/hotel that comps me rooms. I get there, check in, then go to casino and start playing anonymously with toupee and bottle glassses. Within a few minutes, the pit addresses me by name (must use face recognition technology), says I can't play BJ. I leave. I still stay there all 3 days with no problems. Sister properties let me play with no problem either. This is in Vegas. Weird!

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    That would totally suck. I guess u are at there mercy if you are accepting and relying on casino comps. It would be good to have a list of the casinos that employ this tactic. It could be extremely costly for someone coming overseas and then they have to book last minute accommodation at what would most likely be a much higher price than if they had just organised it in advance.

  10. #10
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    Quote Originally Posted by ZeeBabar View Post
    There is one major casino/hotel that comps me rooms. I get there, check in, then go to casino and start playing anonymously with toupee and bottle glassses. Within a few minutes, the pit addresses me by name (must use face recognition technology), says I can't play BJ. I leave. I still stay there all 3 days with no problems. Sister properties let me play with no problem either. This is in Vegas. Weird!
    After checking into a room under your name that they are familiar with, why do you think they wouldn't be actively looking for you in the casino? They may even track your movements after you leave your room. Just a look at you when you leave the room would be enough to easily spot you in the casino by your clothing and bling, etc.

  11. #11


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    I've several times been backed off at a place where I was being comped. The only time where my comped room was revoked was at the stratosphere. And they did it in an underhanded manner by charging the bill after I left on the card which I had only left for the security deposit.

    I guess I should have taken up with my credit card company but I had a particular profitable last day of the trip so I never bothered with it

  12. #12


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    Did the casino charged you money in any way, shape, or form, due to booking the room? Did they put a temporary hold on your credit card? I know some places will charge you, after the fact, if you don't show up to check-in to a comped room...did they do anything like that?

    I ain't no lawyer or nothing, but I believe there's some law-type stuff about accepting money and thus be entered into a contract, because that party is accepting. Sorta like how, at least supposedly, if a debt collector is after you, they may ask you to pay some small amount, like $10 -- by doing this, you accept that you owe them money, and now you're on the hook for the full amount. At least, so I've heard. Following that logic, if the casino accepts money from you (even if there's a temporary hold on your CC), then they should be on the hook for giving you the room.

    I know, or at least I'm pretty sure, that's how real estate contracts work -- a contract isn't valid until money exchanges hands. Obviously this isn't a real estate case, though, so I may be mixing some stuff up.


    As far as whether or not it's worth it to pursue, that's up to you. IMO, I doubt you'd win the case. Even if you do win the case, probably not going to be much money -- so on that side, not worth it. As far as "if no one stands up to them, they'll just keep doing it", that's a personal opinion. I'd love it if everyone went after the casinos for stupid stuff like this (not saying your side is stupid, but what the casino did is stupid), but I don't think I would do it myself. I've never been involved in any kind of litigation or what-have-you, but I've heard it takes a long time, lots of paperwork, bunch of this and that, and at the end of it, the person would have made far more money if they just dropped the case and worked on putting in the hours APing. Also, if you are involved in a current case, then (as far as I've been told) you absolutely do not want to end up in another case like that...where for instance, if you get 86'd and/or arrested at another casino for AP, that wouldn't look too good for the current case.


    Best of luck to you in however you decide to pursue or not pursue this.
    "Everyone wants to be rich, but nobody wants to work for it." -Ryan Howard [The Office]

  13. #13


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    Why doesn't the op mention the casino's name, but say "Vegas casino" instead? Is it for the purpose of protecting personal identity?

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