See the top rated post in this thread. Click here

Page 1 of 3 123 LastLast
Results 1 to 10 of 21

Thread: Vegas casino sent me an offer for comp room nights, then 86ed me when I got there.

  1. #1


    Did you find this post helpful? Yes | No

    Vegas casino sent me an offer for comp room nights, then 86ed me when I got there.

    I was backed off not 86ed from BJ at a Vegas casino for advantage play and later they sent me an offer in the mail for 3 free comp room nights and some free food vouchers. I booked the reservation, when I got there to check in they told me the marketing people made a mistake, they would not honor the comp and I was not welcome there. They were gonna 86 me instead. I was kicked out in the burning sun, with heavy bags and no place to stay after travelling hundreds of miles across the country to get there.
    I booked the trip based on the offer and it ended up costing me quite a bit of money. Travel costs, getting a new room, etc.
    The casinos shouldn't be able to lure people out here and do this to them.
    I called both gaming and Bob N and they said it was a grey area, and depends on the situation. I could have a civil case. Bob said the case was too small for him.
    Has anyone here had this happen and know of any good gaming attorneys to contact?
    Would it even be worth it?
    Even if it's a small case I feel like I need to do something so casinos don't keep doing this to people
    Thanks

  2. #2
    Senior Member
    Join Date
    Dec 2011
    Location
    3rd rock from Sol, Milky Way Galaxy
    Posts
    13,810


    Did you find this post helpful? Yes | No
    Quote Originally Posted by jimsmith View Post
    Has anyone here had this happen and know of any good gaming attorneys to contact?
    Never had it happen to me but it is common enough that I would be prepared for it if it happened.
    Quote Originally Posted by jimsmith View Post
    Would it even be worth it?
    Probably not.
    Quote Originally Posted by jimsmith View Post
    Even if it's a small case I feel like I need to do something so casinos don't keep doing this to people
    Thanks
    They have been doing this for years. Now you know. Marketing and gaming don't communicate well. They may have simply wanted to trespass you if you got away without a trespass originally.
    Last edited by Three; 10-05-2018 at 04:04 PM.

  3. #3


    Did you find this post helpful? Yes | No
    I had something like that happen several years ago, but I didn't get to the point where I showed up.

    They sent me an offer for a suite and significant free play. This was after a machine play. I booked the room, bought plane tickets, then got a call about a week before the trip telling me they reviewed my recent play and it wasn't adequate to support the offer. I escalated it up the player services chain (spoke with a VP) and told him I was going public with my story (internet and newspapers) saying how they don't honor their offers, and how bad it would look for them, not honoring their word. This was at a time when the chain's bankruptcy was in the news.

    What I got was my already booked airfare refunded. I was booked on SW, so just cancelled my flight and used the credit at a later time, so had an advantage play, after all :-)

    In my opinion, you should try something similar. It's not going to be cost effective to hire an atty, and there's probably fine print somewhere that says they have the right to cancel any offers.

  4. #4


    1 out of 1 members found this post helpful. Did you find this post helpful? Yes | No
    Walking the tightrope between comps and AP play is tough. We live and learn by it.

  5. #5


    Did you find this post helpful? Yes | No
    Casinos have the right to cancel a comp offer at any and for no reason. Do not waste your time and energy.

  6. #6


    Did you find this post helpful? Yes | No
    Okay, probably the best you can do is disclose to all what an asshole this casino is by disclosing its name so all who visit this site will know what low life they are.

  7. #7
    Senior Member
    Join Date
    Dec 2011
    Location
    3rd rock from Sol, Milky Way Galaxy
    Posts
    13,810


    Did you find this post helpful? Yes | No
    Quote Originally Posted by Midwest Player View Post
    Okay, probably the best you can do is disclose to all what an asshole this casino is by disclosing its name so all who visit this site will know what low life they are.
    If they didn't enter his info in a network, this is a good way to make sure they do if they can identify him as the squeaky wheel.

  8. #8


    Did you find this post helpful? Yes | No
    There is one major casino/hotel that comps me rooms. I get there, check in, then go to casino and start playing anonymously with toupee and bottle glassses. Within a few minutes, the pit addresses me by name (must use face recognition technology), says I can't play BJ. I leave. I still stay there all 3 days with no problems. Sister properties let me play with no problem either. This is in Vegas. Weird!

  9. #9


    Did you find this post helpful? Yes | No
    That would totally suck. I guess u are at there mercy if you are accepting and relying on casino comps. It would be good to have a list of the casinos that employ this tactic. It could be extremely costly for someone coming overseas and then they have to book last minute accommodation at what would most likely be a much higher price than if they had just organised it in advance.

  10. #10
    Senior Member
    Join Date
    Dec 2011
    Location
    3rd rock from Sol, Milky Way Galaxy
    Posts
    13,810


    Did you find this post helpful? Yes | No
    Quote Originally Posted by ZeeBabar View Post
    There is one major casino/hotel that comps me rooms. I get there, check in, then go to casino and start playing anonymously with toupee and bottle glassses. Within a few minutes, the pit addresses me by name (must use face recognition technology), says I can't play BJ. I leave. I still stay there all 3 days with no problems. Sister properties let me play with no problem either. This is in Vegas. Weird!
    After checking into a room under your name that they are familiar with, why do you think they wouldn't be actively looking for you in the casino? They may even track your movements after you leave your room. Just a look at you when you leave the room would be enough to easily spot you in the casino by your clothing and bling, etc.

Page 1 of 3 123 LastLast

Similar Threads

  1. Does no comp offer mean?
    By ZeeBabar in forum General Blackjack Forum
    Replies: 14
    Last Post: 01-03-2017, 10:00 PM
  2. Greasy John: Question on the never used room comp
    By Greasy John in forum Las Vegas Everything
    Replies: 1
    Last Post: 08-21-2007, 07:17 AM
  3. paranoid android: room comp question
    By paranoid android in forum Las Vegas Everything
    Replies: 9
    Last Post: 06-16-2004, 08:32 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

About Blackjack: The Forum

BJTF is an advantage player site based on the principles of comity. That is, civil and considerate behavior for the mutual benefit of all involved. The goal of advantage play is the legal extraction of funds from gaming establishments by gaining a mathematic advantage and developing the skills required to use that advantage. To maximize our success, it is important to understand that we are all on the same side. Personal conflicts simply get in the way of our goals.