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Thread: cage error protocol

  1. #1


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    cage error protocol

    The other day, a losing day, I was playing a DD game, was down $1800, made up $885 before I had to leave the casino (to meet family elsewhere). I approached the cage with one $500 chip, 3 black chips and 3 Green chips plus two red chips..

    There was a short line, there were 3 cashiers at work, one seemed new and had an experienced cashier standing by her side and training her. They seemed to be joking, having a good time as I walked up.

    The girl puts the $500 chip, the 3 black chips, 3 Green Chips and the two red chips in a stack in front of her under a watchful eye from her trainer. She then pulls the cash drawer open, says $1385! She then counts out the money and hands it to me. As I stuff the money in my wallet, I watch her scoop the chips up, expecting her to catch her error or the trainer to catch it.

    They dont. I walk away with an extra $500!

    later, I thought about it, wondered what would happen to her or her trainer, whether they would see where the mistake was made and catch me on my next visit to that casino (they know me well there).

    We all know of dealer pay errors but has there been cage errors such as the above and what would you do, what might happen in this case?



  2. #2


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    Happens very often......

    Employee drawer will be out of balance........Supervisors and employee will look back (likely ask surveillance to run back video) to find error. You may be contacted to repay error, if you provided that valuable players card and/or they can ID.

    May not. Good luck.
    Luck is nothing more than probability taken personally!

  3. #3
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    Years ago I was cashing out a fairly large amount at Ballys in A.C.
    The cashier short-changed me by several thousands of dollars.
    The chips immediately disappeared from sight. I realized what had
    happened.

    I told my lady to stand there, not move, and keep a close eye on the
    cashier, and not let anyone else begin a transaction. I went to the
    Casino Commission kiosk (yes we had them) returning with an agent,
    who had them run back the EITS tape.

    I got paid. No apology. I am certain that the employee was terminated.

    Back in the early 90's before, I 'knew squat', Trump Plaza had dealt me
    barely shuffled cards without "washing" the fresh cards. The pit critter
    confirmed that that was indeed the case. I spoke to a Commission agent
    the following day. I learned that there was a $10,000 fine (
    per offense) but
    I could not accurately identify the table or the time that I had been cheated.

  4. #4
    Senior Member BigJer's Avatar
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    Do you go there often? I would have called it then and there. It makes you look like an honest guy and believe me that helps enormously when dealing with other things that might come up later. Regardless of what you think of the casinos it's the employees with whom you have to deal. There have been a couple of times where I've left money on the table and next day when I walk up to the table they've given it back to me. So I would mention it to them.............. Oh! Before I forget ask them for a buffet comp!
    My Ability in Blackjack is a Gift from God!!

  5. #5
    Senior Member BigJer's Avatar
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    Quote Originally Posted by ZenMaster_Flash View Post

    Years ago I was cashing out a fairly large amount at Ballys in A.C.
    The cashier short-changed me by several thousands of dollars.
    The chips immediately disappeared from sight. I realized what had
    happened.

    I told my lady to stand there, not move, and keep a close eye on the
    cashier, and not let anyone else begin a transaction. I went to the
    Casino Commission kiosk (yes we had them) returning with an agent,
    who had them run back the EITS tape.

    I got paid. No apology. I am certain that the employee was terminated.

    Back in the early 90's before, I 'knew squat', Trump Plaza had dealt me
    barely shuffled cards without "washing" the fresh cards. The pit critter
    confirmed that that was indeed the case. I spoke to a Commission agent
    the following day. I learned that there was a $10,000 fine (
    per offense) but
    I could not accurately identify the table or the time that I had been cheated.
    Whoa!!
    My Ability in Blackjack is a Gift from God!!

  6. #6


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    Also Be mindful of crisp fresh bills. They are more likely to stick together.

  7. #7


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    I've only had 5-6 mispays over the years. Half in my favour, half the house. The cage is one place where I never fool around. Anything in my favour is immediately returned, or advised to cage before I'm actually paid. It's one location where eits is continually active. Since it's one place where everyone is vigilant, a potential small profit could be a hit on my reputation.

    Largest mispay, maybe 200, smallest maybe $20.

  8. #8


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    Thanks for the excellent advice. I will return the money. This is what I was seeking.

  9. #9


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    Quote Originally Posted by ZeeBabar View Post
    Thanks for the excellent advice. I will return the money. This is what I was seeking.
    Zee
    This went past the cage. Returning it now may be problematic. Be prepared with a story that you dudnt notice, but it has to be etc etc.

  10. #10


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    Speaking of "protocol" and not a mispay.....

    I went to the cage at a small casino with a little over $25k in purple. First, the lady was in shock, as she had probably never cashed out a purple, let alone 50+ purples. Then it was like a lightbulb went off in her head, "I'll just do the same thing I always do, right?!" she was probably thinking. I hadn't shown ID, players card, nothing. Just chips.

    She cuts the purple down into stacks of TWO, so now there are 27 two-stacks of purple going across the entire counter, with a few black, green, and maybe red chips. She counts them out, individually, "One [thousand], two, three......twenty three, twenty four, twenty five...."

    Then she opens up the cash drawer, grabs a few big wads of hundreds, yells out "VERIFY!!" and before someone could show up, starts counting out hundreds, "One, two, three, four...." then a supervisor shows up, sees what's going on and says, "Hold on, wait. No. Everything you're doing is wrong. It's just all wrong. Did you get his ID, players card, paperwork??"

    They then asked for my ID and players card and SSN, stacked up the chips appropriately (5 stacks of 4 chips each) for two and a half rows of chips, they did the paperwork, then I got cashed out after a little while.


    I just stood there in disbelief the entire time thinking, "This entire situation is so f***ed up, no point in me correcting her, right? I'll just wait and see how much more messed up this can all be." It was an interesting experience, to say the last.

    5/7, would do again.
    "Everyone wants to be rich, but nobody wants to work for it." -Ryan Howard [The Office]

  11. #11


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    Quote Originally Posted by Freightman View Post
    Zee
    This went past the cage. Returning it now may be problematic. Be prepared with a story that you dudnt notice, but it has to be etc etc.
    I don't know what you guys normally do on mispays, especially if you're asked for the money back. I haven't gotten mispaid in a while and thus haven't been asked for the money back. But I'd usually act like I didn't actually know what they're talking about, just like every other gambler. When they ask to repay the $500 because you got overpaid, don't be all like, "Yup sure, here ya go!" Instead, do what a ploppy would do. Don't acknowledge it happened, ask if it's on video, when it happened, etc. Ploppies usually ask to see the video, in my experience (idk if that's good or bad for an AP to ask for, not that you should). Fight it a little bit. Then dummy up and say something like, "Are you sure though, that just doesn't sound right....but Okay, I guess, if it's on video and surveillance caught it, then I must'a gotten overpaid." then pony up the money.
    "Everyone wants to be rich, but nobody wants to work for it." -Ryan Howard [The Office]

  12. #12


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    What you did was a theft. You do not need someone to tell you it is a theft. You should tell that to your grandkids.

  13. #13


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    Quote Originally Posted by RS View Post
    Speaking of "protocol" and not a mispay.....

    I went to the cage at a small casino with a little over $25k in purple. First, the lady was in shock, as she had probably never cashed out a purple, let alone 50+ purples. Then it was like a lightbulb went off in her head, "I'll just do the same thing I always do, right?!" she was probably thinking. I hadn't shown ID, players card, nothing. Just chips.

    She cuts the purple down into stacks of TWO, so now there are 27 two-stacks of purple going across the entire counter, with a few black, green, and maybe red chips. She counts them out, individually, "One [thousand], two, three......twenty three, twenty four, twenty five...."

    Then she opens up the cash drawer, grabs a few big wads of hundreds, yells out "VERIFY!!" and before someone could show up, starts counting out hundreds, "One, two, three, four...." then a supervisor shows up, sees what's going on and says, "Hold on, wait. No. Everything you're doing is wrong. It's just all wrong. Did you get his ID, players card, paperwork??"

    They then asked for my ID and players card and SSN, stacked up the chips appropriately (5 stacks of 4 chips each) for two and a half rows of chips, they did the paperwork, then I got cashed out after a little while.


    I just stood there in disbelief the entire time thinking, "This entire situation is so f***ed up, no point in me correcting her, right? I'll just wait and see how much more messed up this can all be." It was an interesting experience, to say the last.

    5/7, would do again.
    Okay, honest question: Considering that this was over 10K, let's assume she did not ask for verification on the incoming checks and gave you cash in hand without filing a CTR. Should someone in that situation raise the question about 'tax information' to her, or just keep mum and report the incident to the Treasury Department? I don't think walking away with a +10K cash transaction and not filing a CTR is legal in the US.

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